NAPIT has today achieved an ‘Outstanding’ award for the second year running after participating in another innovative customer satisfaction review, courtesy of Investor in Customers (IIC).
The accolade was received after the leading building services sector membership scheme and training operator attained even higher ratings than the previous year across all sixteen assessment categories set by one of the UK’s foremost assessment companies.
Commenting on the achievement, NAPIT Group Chief Executive Michael Andrews said: “Ensuring our members receive the very best service is at the forefront of everything that we do. While we achieved great results in our previous assessment, we were determined to use the feedback we received from our members to improve even more during 2015.
“Our goal is to see our registered installers and their businesses thrive. I strongly believe that they are best able to do so when they feel supported by an organisation such as ours, so to see such fantastic results is very encouraging.”
The coveted IIC award is presented to businesses based on an independent assessment designed to establish the strength of a business’s relationship with its customers. Registered installers, training customers and staff were all asked a wide range of questions regarding their perceptions of NAPIT to provide a detailed picture of their overall experience.
Charlie Williams, Customer Experience Consultant at Investor in Customers says: “These results represent an excellent improvement. NAPIT has listened to feedback from last year and have demonstrated their continued committed to enhancing their member’s experience. This is synonymous with successful organisations using the IIC methodology with continuous improvements year on year.”
This year has seen NAPIT deliver on its promise to improve key resources and services, including the NAPIT membership website, forum and NAPIT Desktop.
Michael continued: “Much has been achieved in 2015 but it does not stop here. We will continue to put our members first and, with many more plans in the pipeline for 2016, we look forward to stepping up our commitment to exceed their expectations once again.”