Certsure makes extra commitment to customers
Certsure has joined the likes of BMW, Virgin and Sainsbury’s by successfully becoming a member of the Institute of Customer Services. (ICS) - ICS is a membership organisation that works with brands to improve the overall customer experience. It provides an individual assessment of an organisation’s culture and approach to customer service.
Kate Birtles, Director of Customer Experience at Certsure, which operates the NICEIC and ELECSA brands, commented: “This is our commitment to deliver an ongoing, improved service.